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Frequently Asked Questions

We know exploring services and beginning therapy can bring up a lot of questions. Below, you’ll find answers to some of the most common inquiries we received about our services, payment options, and policies.  If you don’t see the answer you’re looking for or if you’d like to learn more about how we can support you, please don’t hesitate to contact us.

 

We’re happy to answer your questions and help you take the next step toward change.

Where are you located?

  • Location: 619 Twinridge Lane, N. Chesterfield, VA 23235​​

 

*** Please note***   

Provider availability and hours may vary. Please contact us for more details. 

What Services Do you offer? 

  • Individual & Group therapy (In person & Virtual)

  • EMDR Therapy

  • Wellness Workshops

  • Clinical Supervision for LPC Residents

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** Limited in person, evening, weekend appointment availability is offered and is based on individual provider’s schedules.

About our providers

Start Today Counseling Interventions is dedicated to supporting the mental health and well-being of our community while fostering the growth of future counselors. Our practice includes a licensed provider and two LPC Residents in Counseling, all committed to providing safe, inclusive, and person-centered care.

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Our licensed provider guides and mentors residents, offering clinical supervision to help them gain experience and work toward licensure through the Virginia Board of Counseling. This structure ensures that clients receive high-quality therapy, while also supporting the next generation of mental health professionals.​

What is your treatment focus? 

We specialize in helping adults (18+) navigate: 

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  • Anxiety                                                 

  • Depression

  • PTSD/ Trauma                                                 

  • Grief

  • Life transition                                     

  • Interpersonal challenges

  • Chronic Stress/Burnout                                               

  • Problem Gambling

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Therapeutic work also supports self and identity exploration, BIPOC and LGBTQIA+ experiences, and mind-body wellness.

 

Every client’s story is unique, and our goal is to provide compassionate, culturally inclusive and responsive care that meets you where you are.

Cost & Membership Options

Session rates vary by provider, session type, and duration (30–60 minutes). Please reach out directly to learn more and find the option that best fits your needs.

 

​My Path: Membership Based services

We offer flexible membership plans designed to make care accessible and sustainable. Our memberships provide ongoing support at a predictable rate so you can focus on your wellness journey without the stress of session‑by‑session costs.

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Tier 1: Restore– $160: 1 session per month

Tier 2: Renew– $250: 2 sessions per month

Tier 3: Thrive– $425: 3 sessions per month

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Extra Sessions: $130 per additional session beyond your selected membership plan​​​

What Insurance and Payment Methods Do You Accept?

We currently accept the following commercial insurance plans:

  • Cigna / Evernorth

  • Aetna

  • Anthem / Blue Cross Blue Shield

  • United Healthcare / Optum

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We also welcome clients who prefer to pay out-of-pocket. Accepted payment methods include:

  • Debit/credit cards

  • FSA/HSA funds

 

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​​​** Please note: ** Insurance eligibility varies by provider. Some therapists may only accept specific plans. We encourage you to contact us directly to confirm which providers are in-network with your insurance or to learn more about our membership options. We’re happy to discuss options and help you find a plan that fits your needs and budget.

Good Faith Estimate/ No Suprise Act

The No Surprises Act (NSA) is a federal law that protects clients from unexpected medical bills. You have the right to receive a Good Faith Estimate explaining the expected costs of your mental health services before you receive them.

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Under this law, healthcare providers are required to give a Good Faith Estimate of charges to clients who are uninsured or choosing not to use insurance. This estimate helps you understand and plan for the financial aspects of your care- no surprises, no hidden fees.

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If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the charge. Be sure to save a copy or picture of your estimate for your records. If you have questions or would like more information about your Good Faith Estimate, please contact us directly.

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This notice complies with Section 2799B-6 of the Public Health Service Act. Click here  to find out more information about your rights under the No Surprises Act. 

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Do you offer sliding scale services?

Yes! To support accessible and affordable care, our LPC counseling residents offer sliding scale sessions. Please contact us for more information and to find out if you qualify.

​Can I receive services if I live in another state?

At this time, we are only able to provide services to clients residing in the state of Virginia. To receive therapy, you must be physically located in Virginia at the time of your session, in accordance with state licensing regulations.

How do I connect to services? 

Before filling out our contact form, please take a moment to review our providers' appointment availability on the "About" page. If you’d like to learn more about our services or schedule a session with one of our providers, simply click the "contact me" button below to complete our contact form.

 

Because providers are often in session or have limited availability throughout the day, the contact form is the most efficient way to reach us to initiate services. We’ll respond as quickly as possible to answer your questions and guide you through next steps for scheduling with one of our providers.

Do you offer Clinical Supervision for licensure?

Yes! We offer clinical supervision for LPC Residents in Counseling who have an established residency placement and are working toward licensure through the Virginia Board of Counseling. We also occasionally have part-time job openings for residency placements.

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If you’re interested in contracting with us for supervision or want to inquire about part-time residency opportunities, please complete our contact form. We’ll be happy to provide details about our supervision approach and support you on your path to becoming a Licensed Professional Counselor (LPC).

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